Legal
Privacy Policy
Last updated: March 30, 2026
Who We Are
Seraphin Insurance Group LLC (“we,” “us,” or “our”) is a licensed insurance agency in the State of Florida (Agency License #L135680). Our principal office is located at 5724 Cypress Creek Drive, Grant, FL 32949. This Privacy Policy describes how we collect, use, disclose, and protect the nonpublic personal information (“NPI”) of our customers and website visitors in accordance with the Gramm-Leach-Bliley Act (GLBA) and the Florida Information Protection Act (§501.171, F.S.).
Information We Collect
We collect NPI necessary to provide insurance products and services. This may include:
- Information you provide directly— name, address, phone number, email, date of birth, Social Security number (when required for underwriting), business information, driving records, claims history, and financial information related to insurance applications.
- Information from third parties— credit information, motor vehicle reports, claims databases, and information from insurance carriers related to your policy or application.
- Website usage data— IP address, browser type, pages visited, and similar technical data collected through standard server logs and, where applicable, cookies or analytics tools. This may include data collected by third-party advertising platforms such as Google and Meta for the purposes described in our Advertising & Analytics section below.
- Phone and communication preferences— phone numbers provided via our website forms, opt-in consent for SMS/text communications, and records of consent including date, time, and method of opt-in.
How We Use Your Information
We use your NPI to:
- Provide insurance quotes, bind coverage, and service your policies
- Process claims and communicate with insurance carriers on your behalf
- Respond to your inquiries and provide customer support
- Comply with legal and regulatory requirements
- Detect and prevent fraud
Information We Share
We do not sell your personal information. We may share your NPI with the following categories of third parties as necessary to provide insurance products and services:
- Insurance carriers and underwriters— to obtain quotes, bind coverage, and process claims
- Insurance program administrators— such as managing general agents or program partners involved in placing your coverage
- Service providers— companies that assist us with technology, data processing, or business operations, subject to confidentiality agreements
- As required by law— to comply with legal process, government requests, or applicable regulations
Your Right to Opt Out
You have the right to opt out of certain information sharing with nonaffiliated third parties. To exercise this right, contact us at [email protected] or call (321) 622-3756. Please note that we may still share information as necessary to service your policy or as required by law.
Text Messaging & Communications (TCPA)
By providing your phone number and checking the SMS consent box on our website, you consent to receive text messages from Seraphin Insurance Group LLC related to your insurance inquiry, quote, or policy. Message frequency varies. Message and data rates may apply.
Your consent to receive text messages is not a condition of purchasing any insurance product or service from us.
You may opt out of text messages at any time by replying STOP to any message or by contacting us at [email protected] or (321) 622-3756. After opting out, you will receive a one-time confirmation message and no further texts unless you re-consent.
We do not share your phone number with third parties for their marketing purposes. Phone numbers collected through our forms are used solely for communications related to your insurance needs.
Data Security
We maintain physical, electronic, and procedural safeguards to protect your NPI. These include encrypted data transmission (SSL/TLS), restricted access controls, secure storage practices, and regular security reviews. While no system is completely immune to risk, we take reasonable measures to protect your information from unauthorized access, use, or disclosure.
Data Breach Notification
In the event of a data breach involving your personal information, we will notify affected individuals within 30 days in accordance with the Florida Information Protection Act (§501.171, F.S.). We will also notify the Florida Attorney General if 500 or more individuals are affected, and the national credit bureaus if 1,000 or more individuals are affected.
Cookies & Tracking
Our website may use cookies and similar technologies to improve your browsing experience and analyze site traffic. You can control cookie settings through your browser preferences. Disabling cookies may affect certain features of our website but will not prevent you from contacting us or requesting a quote. For information about advertising-related cookies and tracking technologies, see the Advertising & Analytics section below.
Advertising & Analytics
We may use third-party advertising and analytics services on our website, including but not limited to:
- Google Analytics— to analyze website traffic, user behavior, and site performance
- Google Ads (including remarketing)— to display ads to users who have previously visited our website
- Meta (Facebook/Instagram) Pixel— to measure ad effectiveness and deliver targeted ads on Meta platforms
- Other advertising platforms— as our marketing needs evolve
These services may use cookies, pixel tags, and similar technologies to collect information about your browsing activity on our site. This information may include your IP address, browser type, pages visited, and actions taken on our website.
This data is used to:
- Measure the effectiveness of our advertising
- Deliver relevant ads to you on other websites and platforms
- Understand how visitors interact with our website
- Improve our website and services
You can opt out of personalized advertising by:
- Adjusting your browser cookie settings
- Visiting Google's Ad Settings (adssettings.google.com)
- Visiting the Network Advertising Initiative opt-out page (optout.networkadvertising.org)
- Adjusting your ad preferences on Meta platforms
We do not sell your personal information to advertisers. Third-party advertising partners are bound by their own privacy policies regarding any data they collect.
Changes to This Policy
We may update this Privacy Policy from time to time. The “Last updated” date at the top of this page reflects the most recent revision. We encourage you to review this page periodically.
Contact Us
If you have questions about this Privacy Policy or wish to exercise your opt-out rights, please contact us:
Seraphin Insurance Group LLC
5724 Cypress Creek Drive, Grant, FL 32949
Phone: (321) 622-3756
Email: [email protected]